Privacy Policy for FjordFlame Culinary

At FjordFlame Culinary, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, utilize our online education services, including interactive cooking courses, Norwegian cuisine workshops, live chef demonstrations, personalized meal planning, and culinary skill certifications. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the site includes:

• Personal Data: Personally identifiable information, such as your name, shipping address, email address, telephone number, and demographic information, that you voluntarily give to us when you register with our site or when you choose to participate in various activities related to the service, such as online courses, workshops, or make a purchase.
• Derivative Data: Information our servers automatically collect when you access the site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the site.
• Financial Data: Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the site. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor, and you are encouraged to review their privacy policy.
• Data from Contests, Giveaways, and Surveys: Personal and other information you may provide when entering contests or giveaways and/or responding to surveys.

2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via our online platform to:

• Create and manage your account.
• Process your transactions and send related information, including purchase confirmations and invoices.
• Deliver courses, workshops, and other educational content you have enrolled in.
• Enable personalized meal planning and culinary skill certifications.
• Email you regarding your account or order.
• Fulfill and manage purchases, orders, payments, and other transactions related to the site.
• Generate a personal profile about you to make your future visits to the site more personalized.
• Increase the efficiency and operation of the site.
• Monitor and analyze usage and trends to improve your experience with the site.
• Notify you of updates to the site.
• Offer new products, services, and/or recommendations to you.
• Request feedback and contact you about your use of the site.
• Resolve disputes and troubleshoot problems.
• Respond to product and customer service requests.
• Send you a newsletter or other marketing communications.

3. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, or safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.
• Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
• Marketing Communications: With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes.
• Interactions with Other Users: If you interact with other users of the site, those users may see your name, profile photo, and descriptions of your activity, including your participation in courses or workshops.
• Online Postings: When you post comments, contributions or other content to the site, your posts may be viewed by all users and may be publicly distributed outside the site in perpetuity.

4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

5. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, typically for the duration of your active account and a reasonable period thereafter as required by law or for legitimate business purposes (e.g., resolving disputes, enforcing agreements).

6. Your Data Protection Rights

In accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws, you have the following rights concerning your personal data:

• The right to be informed: You have the right to be provided with clear, transparent, and easily understandable information about how we use your information and your rights.
• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure ("right to be forgotten"): You have the right to request that we erase your personal data under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent: You have the right to withdraw your consent at any time where FjordFlame Culinary relied on your consent to process your personal information.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the contact details provided below.

7. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

FjordFlame Culinary
2847 Valkyriegata, Floor 3,
0366 Oslo, Oslo County,
Norway

This Privacy Policy was last updated on 12 June 2024.